FAQ

Where are you located?

Los Angeles, California

How to contact?

You can send us an email Support@zohalosangeles.com or go to contact us page and fill out the form. We will get back to you.

How soon will it ship?

It will ship within 1-2 days and will arrive within 4-5 days.

Can I request to gift wrap?

Sure, no charge please send us a message

What is your return or exchange policy?

We have a 14-day return policy (non sale items), which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (there will be 15% stocking fee)

To start a return, you can contact us at Support@zohalosangeles.com 

If your return is accepted, we will provide you details where to send the item. We are not responsible for any loss item. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned

- Sale Items 

-Bridal Clutches

- Trendy | Ethnic Clutches

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@zohalosangeles.com

Can you ship internationally?

We are not shipping international at this time.

I like a clutch that is sold out? Can I special order?

Please send us an email and we will get back to you support@zohalosangeles.com